Personal Information

Add what you want to the cart, open the cart and choose Proceed to Checkout. You will be asked for your mobile number and a one-time code, then for a delivery address. Review the summary and choose Confirm Order.

There is no password to create. You sign in with your mobile number and a one-time code, and that number becomes your account — your orders and saved addresses are kept against it.

Yes. There is an Order note box on the checkout page for delivery instructions, a gift message or anything else the store should know. It is saved with the order and visible to the store.

Contact the store as soon as possible — once an order has been packed or handed to the courier it usually cannot be changed. [confirm: your cancellation window and who to contact]

Cash on delivery only at the moment — you pay when the order reaches you. Online payment options are not available yet.

At the door, when the order is handed over. Nothing is charged when you place the order.

A cash-on-delivery order stays as pending until the store records the cash as received, which happens after delivery. The order status and the payment status are tracked separately.

Enter the code in the Discount code box in the order summary at checkout and choose Apply. If it is valid the discount appears in the summary straight away, before you confirm.

No — one code per order. Applying a second code replaces the first.

A code is checked against its start and end dates, its total usage limit, how many times you have already used it, and any minimum order value. If any of those fail the checkout tells you which.

Open My Orders. Each order shows a status timeline, and once it has shipped the courier name and tracking number appear alongside it.

[confirm: your usual dispatch and delivery times, and any areas you do not serve]

Yes. Add as many addresses as you like under Manage Addresses and pick one at checkout. The number on the chosen address is the one the courier will call, so keep it current.

[confirm: your returns window, which items are eligible, and the condition they must be in]

[confirm: how you refund cash orders and how long it takes]

Open My Orders and choose Download invoice on the order. It opens a printable invoice you can save as a PDF.

Not from the profile page — the number is how you sign in. The phone on a delivery address is separate and can be edited on the address itself.

Your wishlist lives at /wishlist. It is kept in the browser you saved items in, so it does not follow you to another device or browser.